teams in production
memories stored
median recall
uptime, last 90 days
■ Customer stories
What changed when their agents started remembering
How Halden's nurse line stopped asking patients the same questions twice
average call length
Tallyline cut repeat support tickets by a third with an agent that remembers the last fix
repeat tickets
Wavefold's coding agent learned each team's conventions once, instead of every session
fewer clarifying questions
Brightseat's booking assistant remembers aisle seats, cellos and frequent-flyer numbers
repeat bookings
Osprey's tutors pick up exactly where each student left off
lesson completion
Quorra keeps every client's matter history in memory, and erases it on request
to erase a client everywhere
Northstar's outage line remembers who is on medical equipment
p50 recall during peak storms
Kestrel's field robots remember every site they have mapped and every operator's preferences
re-mapping time per site
■ In their words
Said on calls we were not supposed to quote
Patients used to repeat their medication list on every call. Now the agent reads it back to them and asks what changed.
Marisol Ferreira
Head of Clinical Ops, Halden Health
The agent knows the customer's card was replaced last week, so it does not suggest the fix that already failed.
Owen Achterberg
VP Support, Tallyline
It stopped asking which test runner we use. That alone made the team trust it with bigger changes.
Priya Raman
Staff Engineer, Wavefold
One customer travels with a cello and needs two seats. She has never had to explain that twice.
Luca Moretti
Product Lead, Brightseat
Students don't notice the memory. They just notice the tutor remembers they hate fractions.
Dana Kowalczyk
CTO, Osprey Learning
Our clients ask how we delete their data. Handing them a signed receipt ends that conversation.
Henrik Solberg
Head of Engineering, Quorra Legal
During a storm we take 9,000 calls an hour. The agent still knows which customers rely on oxygen machines.
Grace Adeyemi
Director of Customer Systems, Northstar Energy
The robot rolls onto a site it visited in March and already knows the loading dock is on the left.
Ana Beltrán
Director of Autonomy, Kestrel Robotics